Syllabus For The Subject BASIC FRONT OFFICE & HOUSE KEEPING OPERATION

UNIT - 01

HOTEL - DEFINE HOTEL - MEANING - CLASSIFICATION OF HOTEL - TYPES OF HOTEL

UNIT - 02

FRONT OFFICE - INTRODUCTION TO FRONT OFFICE - ORGANIZATIONAL STRUCTURE OF

FRONT OFFICE - QUALITIES OF FRONT OFFICE STAFF

UNIT - 03

ROOMS - TYPES OF ROOMS - TYPES OF PLAN - TARIFF STRUCTURE - EQUIPMENT USED

IN FRONT OFFICE

UNIT - 04

EQUIPMENT - TYPES OF EQUIPMENT - MANUAL - SOME AUTOMATIC & AUTOMATIC

SYSTEM - IMPORTANCE

UNIT - 05

RESERVATION - MEANING - NEED FOR RESERVATION - IMPORTANCE OF RESERVATION -

MODE & SOURCES OF RESERVATION

UNIT - 06

RESERVATION SYSTEM - WHITNEY ROCK SYSTEM - GROUP RESERVATION -

RESERVATION AVAILABILITY

UNIT - 07

CANCELLATION PROCEDURE - TYPES OF CANCELLATION - REASON FOR CANCELLATION

UNIT - 08

HOUSE KEEPING - IMPORTANCE OF HOUSE KEEPING DEPARTMENT - DEPARTMENT OF

ORGANIZATION CHART - DUTIES AND RESPONSIBILITY OF HOUSE KEEPING

UNIT - 09

HOUSE KEEPING OUTLETS - NEED FOR CO-OPERATION & CO-ORDINATION WITH OTHER

DEPARTMENT

UNIT - 10

CLEANING EQUIPMENT - CLASSIFICATION OF CLEANING EQUIPMENT - MANUAL &

MECHANICAL - HANDLING & SELECTION PROCEDURE OF CLEANING EQUIPMENT

UNIT - 11

LEANING AGENTS - SELECTION - SELECTION AND HANDLING PROCEDURE OF

DIFFERENT TYPE OF CLEANING AGENT - TYPES OF CLEANING AGENT

UNIT - 12

ROOM CLEANING - ROOM CLEANING PROCEDURE - DAILY CLEANING OF ROOM - ROOM

INSPECTION - GUEST SUPPLIES AND AMENITIES FROM HOUSE KEEPING - LOST AND

FOUND PROCEDURE - TYPES OF KEY AND ITS CONTROL