Syllabus For The Subject FRONT OFFICE & HOUSE KEEPING OPERATIONS

UNIT - 01

GUEST RECEIVING PROCEDURE - PRE REGISTRATION - REGISTRATION AND

REGISTRATION PROCESS - PRE PLANNING OF GUEST RECEIVING

UNIT - 02

ROOM ASSIGNMENT PROCEDURE - ROOM ASSIGNMENT AND ROOMING PROCEDURE -

GROUP ARRIVAL - ACTIVITIES PERFORMED BY THE BELL DESK AND BELL BOY DURING

CHEEK IN AND CHEEK OUT - LUGGAGE HOLDING - PAGING - VALET PARKING

UNIT - 03

ACCOUNTS SYSTEM - IMPORTANCE AND TYPES OF GUEST ACCOUNTING SYSTEM -

PROCESS OF GUEST ACCOUNTING SYSTEM - MANUAL AUTOMATIC ACCOUNTING

UNIT - 04

COMPUTERIZED ACCOUNTS - NON AUTOMATIC - SEMI AUTOMATIC AND COMPUTERIZED

ACCOUNTING SYSTEM

UNIT - 05

COMMUNICATION - HANDLING OF MAILS AND MESSAGES - TELEPHONE PROCEDURE

AND MANNER - KEYS AND ITS CONTROL

UNIT - 06

HANDLING - CHEQUES AND CREDIT CARDS - RISING OF FOLIC - METHODS OF SETTING

BILLS IMPORTANCE - MAINTENANCE

UNIT - 07

RECORDS - RECORDS AND INVENTORIES MAINTAINED IN HOUSE KEEPING - TYPES -

CLASSIFICATION OF RECORDS AND INVENTORIES

UNIT - 08

LINEN - DEFINE - CLASSIFICATION AND SIZE OF LINEN - FACTORS TO BE CONSIDERED

WHILE SELECTION OF LINEN

UNIT - 09

LINEN ROOM MANAGEMENT - ACTIVITIES OF LINEN ROOM - EQUIPMENT REQUIRED FOR

LENE ROOM - STOCK TAKING - RECYCLING OF LINEN - SORTING - MARKETING AND

MONOGRAMMING

UNIT - 10

ROOM SERVICE - IMPORTANCE OF UNIFORM - EQUIPMENT REQUIRED - ACTIVITIES OF

SERVING ROOM

UNIT - 11

Vinayaka Missions University,Directorate of Distance Education

Salem India

BACHELOR OF SCIENCE IN HOTEL&CATERING MANAGEMENT

2 Yr.

FRONT OFFICE & HOUSE KEEPING OPERATIONS(1040806)

LAUNDRY - ISSUING AND RECEIVING OF LAUNDRY - MAINTENANCE - IMPORTANCE -

TYPES OF LAUNDRY

UNIT - 12

AGENTS IN LAUNDRY - EQUIPMENT AND AGENTS IN LAUNDRY - VALET SERVICES - DRY

CLEANING