Syllabus For The Subject PRACTICAL - HCM BSC LAB III

UNIT - 01

1. STUDENT SHOULD HAVE SOUND KNOWLEDGE OF BOOKING &CANCELLATION OF

RESERVATION, RESERVATION SYSTEM.

2. ABILITY TO WORK ON ALL AUTOMATED SYSTEM.

3. ABILITY TO HANDLE& USE ALL STATIONERY IN FRONT OFFICE.

4. KNOWLEDGE ABOUT FOREIGN EXCHANGE CURRENCIES & REGULATION.

5. RAISING AND CLOSING OF GUEST FOLIO.

6. INDENTIFICATION OF VARIOUS RACKS.

7. RECEIVING AND GREETING OF GUEST, GROUPS, VIP.

8. HANDLING OF MAILS AND MESSAGES.

9. HANDLIGN OF CHEQUES AND CREDIT CARDS.

10. RECORDS AND INVENTORIES MAINTAINED IN HOUSE KEEPING DEPARTMENT.

11. TYPES OF BED MAKING.

12. DAILY, ROUTINE,SPRING CLEANING PROCEDURE.

13. HANDLING OF VACUUM CLEANER.

14. HANDLING OF LAUNDRY EQUIPMENT.

15. KNOWLEDGE OF LAUNDRY PROCESS.

16. USAGE OF LAUNDRY EQUIPMENT & AGENTS.

17. STAIN REMOVING PROCEDURE ON VARIOUS SURFACES.

18. PREPARATION OF ROOM REPORT.

19. ARRANGEMENT & USAGE OF MAIDS CARTE.

20. REVIEW OF LOST & FOUND PROCEDURE.

SCHEME OF EXAMINATION:

WRITTEN PROCEDURE - 20

PRACTICAL - 30

RECORD - 15

VIVA - 5

UNIFORM - 5