UNIT - 01 1. IDENTIFICATION OF CLEANING EQUIPMENT - SELECTION, USE, MECHANISM, CARE AND MAINTENANCE. 2. IDENTIFICATION OF CLEANING AGENTS - CLASSIFICATION, USE AND CARE. 3. THOROUGH CLEANING OF VARIOUS SURFACES/ FINISHES. 4. POLISHING (METAL, LEATHER, WOOD, PLASTIC ETC.) 5. BED MAKING - EVENING SERVICE. 6. LAUNDRY - BASIC PRINCIPLES OF LAUNDRY, STAIN REMOVAL. 7. LINE INVENTORY. 8. ROOM INSPECTION. 9. FLOWER ARRANGEMENT. 10. GUEST ROOM LAYOUT DRAWING. 11. DUTY ROTA PREPARATION FOR HOUSEKEEPING DEPARTMENT. 12. CHECK-IN AND CHECK-OUT PROCEDURES 13. TELEPHONE HANDLING SKILLS, SOCIAL SKILLS 14. RESERVATION PROCEDURE, IDENTIFICATION OF ROOMS THROUGH THE USE OF CONVENTIONAL AND DESTINY CHARTS. SCHEME OF EXAMINATION: WRITTEN PROCEDURE - 20 PRACTICAL - 30 RECORD - 15 VIVA - 5 UNIFORM - 5
UNIT - 01
1. IDENTIFICATION OF CLEANING EQUIPMENT - SELECTION, USE, MECHANISM, CARE
AND MAINTENANCE.
2. IDENTIFICATION OF CLEANING AGENTS - CLASSIFICATION, USE AND CARE.
3. THOROUGH CLEANING OF VARIOUS SURFACES/ FINISHES.
4. POLISHING (METAL, LEATHER, WOOD, PLASTIC ETC.)
5. BED MAKING - EVENING SERVICE.
6. LAUNDRY - BASIC PRINCIPLES OF LAUNDRY, STAIN REMOVAL.
7. LINE INVENTORY.
8. ROOM INSPECTION.
9. FLOWER ARRANGEMENT.
10. GUEST ROOM LAYOUT DRAWING.
11. DUTY ROTA PREPARATION FOR HOUSEKEEPING DEPARTMENT.
12. CHECK-IN AND CHECK-OUT PROCEDURES
13. TELEPHONE HANDLING SKILLS, SOCIAL SKILLS
14. RESERVATION PROCEDURE, IDENTIFICATION OF ROOMS THROUGH THE USE OF
CONVENTIONAL AND DESTINY CHARTS.
SCHEME OF EXAMINATION:
WRITTEN PROCEDURE - 20
PRACTICAL - 30
RECORD - 15
VIVA - 5
UNIFORM - 5
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