UNIT - 01 DEFINITIONS OF QUALITY, QUALITY PHILOSOPHIES OF DEMING, CROSBY AND MILLER, SERVICE VS PRODUCT QUALITY, DEMING, JURAN, FRINGENBUAM, ISHIKAWA, TAGUCHI, SHIEGO AND SHINGO TOTAL QUALITY MANAGEMENT APPROACH: QUALITY POLICY, EFFECTIVE LEADERSHIP, CONTINUOUS IMPROVEMENT TQM MODEL, CUSTOMERSUPPLIER CHAIN, CONSEQUENCES OF TOTAL QUALITY, COMPANY WIDE QUALITY CONTROL, IMPLEMENTING TQM QUALITY PLANNING, DESIGNING FOR QUALITY AND MANUFACTURING FOR QUALITY, VISION, MISSION STATEMENTS AND QUALITY POLICY. UNIT - 02 EVOLUTION OF TQM, TQM MODELS, HUMAN AND SYSTEM COMPONENTS, CONTINUOUS IMPROVEMENT STRATEGIES, DEMING WHEEL, INTERNAL EXTERNAL CUSTOMER CONCEPT, CUSTOMER SATISFACTION INDEX, CUSTOMER RETENTION, TEAM WORK AND TEAM BUILDING, EMPOWERMENT, TQM CULTURE, QUALITY CIRCLE, 5S PRINCIPLE, TOP MANAGEMENT COMMITMENT AND INVOLVEMENT. UNIT - 03 TOOLS AND TECHNIQUES IN QUALITY, BASIC TECHNIQUES FOR STATISTICAL ANALYSIS, MANAGEMENT TOOLS AND TECHNIQUES FOR QUALITY, PRINCIPLES AND APPLICATIONS OF QUALITY FUNCTION DEPLOYMENT, FAILURE MODE AND EFFECT ANALYSIS, TAGUICHI TECHNIQUES, SEVEN OLD QC TOOLS, SEVEN NEW MANAGEMENT TOOLS, STATISTICAL QUALITY CONTROL TECHNIQUES, MISTAKE PROOFING, BENCHMARKING, 8D METHODOLOGY, JIT, AND KANBAN UNIT - 04 DIMENSIONS OF QUALITY, RELIABILITY PREDICTION ANALYSIS, TOTAL PRODUCTIVE MAINTENANCE, COSTS OF QUALITY, BUSINESS PROCESS REENGINEERING, PROCESS CAPABILITY ANALYSIS, QUALITY ASSURANCE AND ISO9000 AND QS9000 CERTIFICATION, QUALITY IN ENGINEERING AND DESIGN, QUALITY FUNCTION IN MANUFACTURING, QUALITY TRAINING AND EDUCATION. UNIT - 05 ORGANIZATIONAL STRUCTURE AND MINDSET OF INDIVIDUALS, MOTIVATIONAL ASPECTS OF TQM, CHANGE MANAGEMENT STRATEGIES, TRAINING FOR TQM, TQM ROAD MAP, QUALITY IMPROVEMENT INDEX, PARTICIPATIVE QUALITY IMPROVEMENTS, QUALITY RELATED COSTS, QUALITY AUDIT AND REVIEWS, QUALITY MEASUREMENTS, CASE STUDIES Vinayaka Missions University,Directorate of Distance Education Salem India MASTER OF BUSINESS ADMINISTRATION IN PRODUCTION MANAGEMENT 2 Yr. TOTAL QUALITY MANAGEMENT(2040226)
UNIT - 01
DEFINITIONS OF QUALITY, QUALITY PHILOSOPHIES OF DEMING, CROSBY AND MILLER,
SERVICE VS PRODUCT QUALITY, DEMING, JURAN, FRINGENBUAM, ISHIKAWA, TAGUCHI,
SHIEGO AND SHINGO TOTAL QUALITY MANAGEMENT APPROACH: QUALITY POLICY,
EFFECTIVE LEADERSHIP, CONTINUOUS IMPROVEMENT TQM MODEL, CUSTOMERSUPPLIER
CHAIN, CONSEQUENCES OF TOTAL QUALITY, COMPANY WIDE QUALITY
CONTROL, IMPLEMENTING TQM QUALITY PLANNING, DESIGNING FOR QUALITY AND
MANUFACTURING FOR QUALITY, VISION, MISSION STATEMENTS AND QUALITY POLICY.
UNIT - 02
EVOLUTION OF TQM, TQM MODELS, HUMAN AND SYSTEM COMPONENTS, CONTINUOUS
IMPROVEMENT STRATEGIES, DEMING WHEEL, INTERNAL EXTERNAL CUSTOMER
CONCEPT, CUSTOMER SATISFACTION INDEX, CUSTOMER RETENTION, TEAM WORK AND
TEAM BUILDING, EMPOWERMENT, TQM CULTURE, QUALITY CIRCLE, 5S PRINCIPLE, TOP
MANAGEMENT COMMITMENT AND INVOLVEMENT.
UNIT - 03
TOOLS AND TECHNIQUES IN QUALITY, BASIC TECHNIQUES FOR STATISTICAL ANALYSIS,
MANAGEMENT TOOLS AND TECHNIQUES FOR QUALITY, PRINCIPLES AND APPLICATIONS
OF QUALITY FUNCTION DEPLOYMENT, FAILURE MODE AND EFFECT ANALYSIS,
TAGUICHI TECHNIQUES, SEVEN OLD QC TOOLS, SEVEN NEW MANAGEMENT TOOLS,
STATISTICAL QUALITY CONTROL TECHNIQUES, MISTAKE PROOFING, BENCHMARKING,
8D METHODOLOGY, JIT, AND KANBAN
UNIT - 04
DIMENSIONS OF QUALITY, RELIABILITY PREDICTION ANALYSIS, TOTAL PRODUCTIVE
MAINTENANCE, COSTS OF QUALITY, BUSINESS PROCESS REENGINEERING, PROCESS
CAPABILITY ANALYSIS, QUALITY ASSURANCE AND ISO9000 AND QS9000 CERTIFICATION,
QUALITY IN ENGINEERING AND DESIGN, QUALITY FUNCTION IN MANUFACTURING,
QUALITY TRAINING AND EDUCATION.
UNIT - 05
ORGANIZATIONAL STRUCTURE AND MINDSET OF INDIVIDUALS, MOTIVATIONAL
ASPECTS OF TQM, CHANGE MANAGEMENT STRATEGIES, TRAINING FOR TQM, TQM
ROAD MAP, QUALITY IMPROVEMENT INDEX, PARTICIPATIVE QUALITY IMPROVEMENTS,
QUALITY RELATED COSTS, QUALITY AUDIT AND REVIEWS, QUALITY MEASUREMENTS,
CASE STUDIES
Vinayaka Missions University,Directorate of Distance Education
Salem India
MASTER OF BUSINESS ADMINISTRATION IN PRODUCTION
MANAGEMENT
2 Yr.
TOTAL QUALITY MANAGEMENT(2040226)
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