1. Nature and Scope of Management a. Definition of management b. Concept of management c. Role and importance of management d. Distinction between management and administration e. Levels of management f. Nature of management g. Skills of management h. Scope of management 2. Management Process- Functions and Principles a. Management process b. Nature and scope of the process and management c. Classification of managerial functions d. Managerial and operative functions e. Steps in management processes f. Principles of Management g. Styles of managers h. Functions of managers i. Quality of good managers 3. Evolution of Management Thought a. Early contribution of management b. Emergence of Management Thought c. Scientific Management d. Administrative theory of management or management process approach e. Bureaucratic organization f. Behavioral approach 4. Planning a. Meaning of Planning b. Features of planning c. Importance of planning d. Limitations of planning e. Measures of making planning more effective f. Principles of planning 5. Types of Plan a. Objectives b. Strategies c. Policies d. Procedures e. Rules f. Programmes g. Budgets h. Schedules 6. Decision Making Forecasting and Management a. Decision Making b. Forecasting 7. Organization a. Meaning of organization b. Organizations as structure c. Organizing as a process d. Principles of organization 8. Types of organization structures a. Line organization b. Functional organizational c. Line and staff organization d. Difference between types of organization e. Committee organization f. Project organization 9. Delegation and Decentralization a. Meaning of delegation authority b. The process of delegation c. Importance of delegation d. Principles of delegation authority e. Authority f. Sources of authority g. Responsibility h. Centralization i. Decentralization j. Difference between delegation and decentralization 10. Department a. Meaning and concept b. Process of departmentation c. Types of departmentation d. Need and significance of Departmentation e. Basis and types of departmentation f. Product departmentation g. Combines or composite departmentation 11. Organization Charts and Manuals a. Meaning of organization chart b. Features and characteristics of organization chart c. Types of organization charts d. Master and supplementary charts e. Principles of organizational charts f. Types of manuals g. Advantages of manuals 12. Span of Management a) Meaning b) What is a Appropriate Span c) Factors determining the span of management d) Types of span of supervision 13. Staffing a. Meaning of staffing b. Features of staffing c. Need of staffing d. Scope of staffing e. Importance of staffing f. Elements of staffing g. Human resource planning or manpower planning h. Essentials of manpower planning i. Job analysis j. Recruitment k. Selection l. Placement m. Introduction or orientation 14. Training and development a. Development b. Executive Development c. Performance appraisal d. Promotion e. Job evaluation 15. Direction, Supervision, Motivation and Morale a. Meaning and concept of directing b. Nature of directing c. Need and importance of directing d. Principles of directing e. Elements and techniques of directing f. Motivation 16. Leadership a. Concept and definition b. Nature and feature c. Leadership vs manager ship d. Functions of leadership e. Importance of leadership 17. Communication a. Meaning and nature b. Communication process c. Need and importance of communication d. Process of communication e. Communication net works f. Channels of communication g. Choice of method of communication h. Electronic communication i. Barriers to communication 18. Coordination a. Concept and meaning b. Features of coordination c. Coordination is the management of interdependence d. Coordination vs cooperation 19. Control a. Concepts and meaning b. Nature of control c. Relationship between planning and control d. Control is forward looking e. Importance and significance of control f. Elements of control process g. Requirement of control system h. Kind of control i. Strategic and operating control j. Areas of control k. Control and human element l. System approach and control system m. Operational control and management control 20. Techniques of control a. Traditional techniques b. Statistical reports and analysis c. Cost control d. Budgeting and budgetary control e. Inventory control f. Profit and loss control g. External and audit control h. Break even control i. Standard costing j. Operational audit and internal audit k. Financial system analysis l. Marketing control m. Responsibility accounting n. Human resource accounting o. Management audit p. Network techniques q. Quality control 21. Recent trends in management a. Globalization and manager b. Information technology c. Social responsibility and management d. Bench marking e. Business process reengineering f. Values and management g. Dynamics and management of change Part One : Study of Organizational Behavior Chapter 1 Study of Organizational Behavior Introduction Definitions – Contributing fields to organizational behavior Behavior model for organizational efficiency – organizational components that need to be managed Summary Chapter 2 Evolution of Management Concepts Introduction – Approaches to management Classical theories of management Bureaucracy – Scientific management Process management theory Neo – classical theories Hawthorne studies Need Hiearcy Theory Theory Y Modern management theories Bench marking – Empowerment – Systems approach to management Total Quality in human resource management Part Two : Individual Dimension of Organizational Behavior Chapter 3 Individual Dimension of Organizational Behavior Introduction – Foundation of Individual Behavior Causes of Human Behavior Biological characteristics : Age =- Gender – Religion Marital status – Tenure – Ability – Emotions Framework of Emotional Competence – Learned Characteristics Developing an OB Model : Dependent variables Independent variables Types of OB Model Environmental factors – Summary – Text Question Chapter 4 Personality Introduction – Determinates of personality – Personality traits The Myers – Briggs Type Indicator (MBTI) Locus of Control Personality Orientation Personality Orientation – Achievement Orientation Authoritarianism – Theory of Machiavellianism – Self esteem Self monitoring – Risk taking – Types of personality Study indicating personality traits of Indian managers Summary – Text Question – reference Case – hazard of hills Skill development exercises : Determine your personality Locus of Control questionnaire Chapter 5 Learning Introduction – Theories of learning – Processes Application of re-inforcement to shape behaivour Extinction Application of learning and organizational behavior Modification Chapter 6 Value Attitude and job Satisfaction Introduction – Values – Types of Values – Rukeach values Survey (RVS) – Value – loyalty and ethical behavior Attitude – Components of Attitude – types of attitude Attitude and consistency Cognitive dissonance theory Job satisfaction – Factors determining job satisfaction Effect of job satisfaction on performance – Organizational Commitment Chapter 7 Motivation Introduction – Motivation – Characteristics of motivation. Importance of Motivation Motivation theories Herzberg’s motivation and Hygiene theory (Two factor theory) McGregor’s Theory X and Theroy Y – ERG theory of motivation Expectancy theory – Vroom-Porter and Lawler Model of motivation Summary – Text Questions-References Case – Mr. Alok Banarjee Chapter 8 Perception and Individual Decision Making Introduction – Meaning of perception – Perception process Factors affecting perception – Attribution Theory Improving perception : Perception and its application in organization Individual Decision Making Chapter 9 Interpersonal Behavior (Transactional Analysis) Introduction – Johari window Principles of changes in awareness Ego State Analysis of Transactions Life script – Life position – Stroking Psychological games Benefits of transactional analysis Chapter 10 Foundation of Group Behavor Introduction – Undertaking group types of group Theories of Group behavior – Concepts of group dynamics Norms – Types of norms – Status – Cohesion – Conformity Factors contributing to group cohesiveness Relationship between cohesiveness, performance norms and productivity – Consequences of cohesiveness Chapter 11 Conflict Management Introduction – Definition Transition of Conflict – Types of Conflict Conflict Process Conflict Resolution Model – Causes of Conflict Summary – Text Questions-References Chapter 12 Stress Management Introduction to Stress – Symptoms of Stress – General Adaptation Syndrome Sources of Jobs Stress – Group Stressors – Individual Stressors – Stress and Behavior Burnout – Causes of Burnout – Prevention of Burnout Management of Stress – Individual level strategies Organizational level strategies Chapter 13 The Dynamics of Communication Introduction – Objectives to communication Communication Process – Means of communication Structure of communication – Types of Communication Communication Network – Barriers to effective communication Overcoming communication barriers Chapter 14 Power and Politics Introduction – Power – Bases of Power – Sources of Power Allocation of Power Politics – Techniques of political plays – Machiavellianism-Strategies used by executives Summary – Text Questions-References Case – Sudhakar Ghate : An Entrepreneur by choice A Human Relationship Questionnaire Chapter 15 Leadership Introduction – Ingredients of leadership – Theories of leadership Trait theory of leadership Leadership styles based on authority – Managerial grid Contingency approach to leadership – Hersey and Blanchard’s situational leadership Model Behavior approach to leadership Fiedler’s contingency approach to leadership Path – Goal theory of leadership – Charismatic leadership Transformational leadership Part Four : Dynamics of Organization Chapter 16 Organizational Structure Introduction – Definition Form of organizational structure – Organic form of organizational structure – Bureaucracy Concepts of organizational Structure – Centralization, Decentralization, Bureaucracy, formalization, Standardization, Specialization, Stratification – Formal organization, Informal Organization, Span of Management Designing of Organizational Structure Types of organizational structure Chapter 17 Job Design Introduction – Job enrichment – Personal growth and achievement – Job design The job diagnostic survey – Job characteristic – Experiences psychological state – Motivation potential score (MPS) – Managerial implication for job design JO design and quality of work life – Job sharing Summary – Text Questions-References Case – Continuous improvement at Kanchan and Co. Ltd. Exercise in Job design Chapter 18 Management of Change Introduction – Undertaking change – Organizational growth as a kind of change Force of change Change process – Kurt Lewin Model Levels of Change – Knowledge change Attitudinal change – The group level change The group as a target of change – Organization- Wide change Types of change Steps in managing change – Change agents – Resistance to change Managing resistance to change Chapter 19 Organizational Development Introduction – Quality of work life – Objectives of OD programme Basis OD Assumptions OD Interventions – Sensitivity training – Transactional analysis process consultations – Third Party interventions – Team building Individual Counseling – Career planning Job Related Interventions – Socio – Technical Interventions Structural Interventions Learning Organizations Case – Problem of Rabinder Industries Chapter 20 Organizational Culture and Climate Introduction – Input – concept of organizational culture Functions of organizational culture Levels of culture
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